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A message to customers of JetBlue Airways from founder and CEO David Neeleman. For more information please visit: http://www.jetblue.com/promise...

Channel: News & Politics
Uploaded: February 20, 2007 at 6:53 am
Author: JetBlueCorpComm

Length: 02:51
Rating: 3.90
Views: 336046

Tags: airways  david  jetblue  neeleman  

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Video Comments

icecubez189 (May 15, 2007 at 4:23 am)
don't compare Jetblue to Valujet, Valujet failed because of numerous safety problems, incidents and the horrific crash of flight 592, which was investigated on National Geographics "seconds from disaster". Valujet purchased very old and outdated aircraft whereas Jetblue's fleet has an average age of 3 years.
icecubez189 (May 15, 2007 at 4:23 am)
i like jetblue and had a pretty good experience with them. the embraers are a bit small but the a320's are great. the pilots and stewardess' are very nice and they will personally greet you when boarding or leaving.
xxannalisa (May 12, 2007 at 3:10 am)
ok. That was the first and only mistake. Yes, there may have been other small ones later and before, but you have to make mistakes, they arnt perfect. All airlines make mistakes. People learn from them, and Neeleman really apologised to these people and gave them refunds and explained how they are going to change. Thats the kind of thing you remember.
Memewhile (May 11, 2007 at 2:19 pm)
It was not 'one mistake'. Maybe you don't know that they repeated the weekend meltdown situation....hundreds of flights canceled, customer service lines not answered for 2 days, people stranded in cities for days....and they continue to leave people on runways for HOURS. Another school team was stuck for 4 days in a strange city by JetBlue.
Memewhile (May 11, 2007 at 2:16 pm)
Actually, they're making similar mistakes on an ongoing basis. They landed a plane at the wrong airport, and made all the passengers get on buses to be driven to the right airport. When the weather gets bad, they continue to leave people without flights for days, while other airlines recover quickly. And they stop answering phones when the weather gets bad after your flight it cancelled.
xxannalisa (May 11, 2007 at 12:02 am)
one more thing, on the way back from buffalo, they let my friend and i sit in the pilots seat before takeoff. no other airline i can think of would do that. i cant believe u just judge them from that one mistake, how do u live life?
xxannalisa (May 11, 2007 at 12:00 am)
that. During the blackout, they gave free ice cream to everyone, while american airlines sold water for 4 dollars. when I went to buffalo for a state gymnastics meet, the pilot came on the speaker and announced to the whole plane, that a gymnastics team was flying with them, as a joke, he said "no cartwheeling in the hallways" Thats the kind of things that I remember, and what make me want to fly the airline again. this mistake only made them learn.
xxannalisa (May 11, 2007 at 12:00 am)
memwhile- (and everyone else...) I really respect this guy. Ok, they made one mistake, but this is one of the only airlines that I LOVE. I am EXCITED to fly them. They have great service. ....this is one of the only negitives, but you cant just judge them from
Memewhile (May 10, 2007 at 5:46 pm)
They have reached the point where their offshore plane maintenance , substandard wages and employees, and inept operational management, combined with chronic understaffing, is making this a dangerous airline to fly. Check wikipedia (or google) for "ValuJet". Time to start avoiding this airline...a tragedy (and bankruptcy) is around the corner.
Memewhile (May 10, 2007 at 5:42 pm)
Investors in JetBlue have seen the stock drop by more than one third since January, after the risks and limitations of this airline were first showcased in national media during JetBlue's meltdown during the first ice storms of the year. JetBlue's continuing fiascos, and their continued inability to turn a profit, should make any prospective passengers remember ANOTHER airline that tried to save money by cutting corners: Valujet. (Check wikipedia) Bring a parachute.

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